EVRA
Vendor Terms & Conditions
Effective date: 8 September 2026 · Last updated: 8 September 2026
Important notice
These Vendor Terms and Conditions (“Terms”) govern the relationship between Security Bookers Limited trading as EVRA (“EVRA”, “we”, “us” or “our”) and businesses, venues and service providers (“Vendors”) that register with, list services on, receive enquiries or bookings through, or otherwise use the EVRA platform. These Terms form a legally binding agreement between EVRA and the Vendor.
By creating a Vendor account, publishing a listing, responding to an enquiry or Request for Proposal, accepting a Booking, or otherwise using the Platform, you confirm that you have read, understood and agree to these Terms and that you have authority to bind the relevant business. If you do not agree to these Terms, you must not use the Platform.
1. Definitions
In these Terms:
“Booking” means a confirmed booking for Vendor Services made through or as a result of the Platform.
“Booking Value” means the price payable for the Vendor Services, excluding VAT and excluding any charges expressly designated by EVRA as non-commissionable.
“Customer” means a company, organisation or person acting on behalf of a business or organisation that uses EVRA to discover, enquire about, book or pay for Vendor Services.
“Customer Content” means information, communications, documents or other materials supplied by a Customer through EVRA.
“EVRA” means Security Bookers Limited trading as EVRA, of 3/4 Pembroke Street, Dublin 2, Ireland.
“EVRA Commission” means the commission payable by the Vendor to EVRA in respect of a Booking at the rate agreed with the Vendor and displayed or communicated through the Platform.
“EVRA Services” means the marketplace, sourcing, booking, payment, communication, account management and related services provided by EVRA.
“Platform” means EVRA’s website, applications, software, APIs, messaging services, payment infrastructure and associated technology.
“RFP” means a request for proposal, enquiry or similar request submitted by a Customer to one or more Vendors.
“Services” or “Vendor Services” means any venue, catering, entertainment, team-building, wellness, food and beverage, production, event support, training or other event-related service offered by a Vendor.
“Stripe” means Stripe Payments Europe Limited and/or another Stripe entity involved in providing payment services, or any replacement payment provider appointed by EVRA.
“Vendor”, “you” or “your” means the business, sole trader, venue or service provider using the Platform.
2. About EVRA and our role
2.1EVRA operates a business-to-business marketplace through which Customers can discover, compare, communicate with, request quotes from, book and pay Vendors for corporate events and related services.
2.2Unless EVRA expressly agrees otherwise in writing, the Vendor is the supplier of the Vendor Services and is responsible for performing those Services.
2.3EVRA facilitates the commercial relationship between Customers and Vendors, including introductions, enquiries, booking administration, communications and payments.
2.4EVRA does not itself perform the Vendor Services and does not control the manner in which a Vendor performs its Services.
2.5Nothing in these Terms creates any employment, partnership, franchise or joint venture relationship between EVRA and a Vendor.
2.6The Vendor acts as an independent business and remains responsible for its own employees, contractors, taxes, insurance, licences and regulatory obligations.
3. Eligibility and Vendor registration
3.1To register as a Vendor you must operate a legitimate business and be legally capable of providing the Services offered.
3.2You warrant that:
- all information supplied to EVRA is complete, accurate and current;
- you have authority to act for and bind the Vendor;
- the Vendor is legally entitled to provide its Services;
- the Vendor holds all licences, permits, registrations, approvals and insurance required for those Services; and
- the Vendor is not prohibited by law from using EVRA.
3.3You must promptly update information where it changes.
3.4You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
3.5You must immediately notify EVRA if you suspect unauthorised access to your account.
4. Vendor verification and compliance
4.1EVRA may verify Vendors before or after allowing them to publish Services.
4.2Verification may include requesting:
- business registration details;
- identity information;
- VAT information;
- insurance certificates;
- licences or permits;
- bank or payment verification;
- food safety documentation;
- safeguarding documentation; and
- other information reasonably required to assess the Vendor.
4.3EVRA may use third-party providers to carry out verification.
4.4A Vendor being described as “Verified”, “Approved”, “Preferred” or similar does not constitute a guarantee by EVRA of the Vendor’s Services.
4.5EVRA may require updated documentation at any time.
5. Vendor listings
5.1Vendors are responsible for ensuring their listings are accurate, complete and not misleading.
5.2This includes descriptions, photographs, pricing, availability, capacity, inclusions, exclusions and other material information.
5.3Vendors must promptly correct information that becomes inaccurate.
5.4EVRA may format, categorise, edit or optimise listings for presentation, search, usability, marketing, SEO or platform consistency, provided that EVRA will not intentionally materially misrepresent the Vendor’s Services.
5.5EVRA may pause or remove a listing that is inaccurate, incomplete, unlawful, unsafe, misleading or inconsistent with these Terms.
6. Pricing and Best Price Commitment
6.1Vendors must provide accurate and transparent pricing.
6.2Unless otherwise agreed, prices provided to EVRA must clearly state whether they include or exclude VAT.
6.3Vendors agree that Customers using EVRA should receive pricing that is no less favourable than the pricing the Vendor would ordinarily offer a comparable corporate customer booking substantially equivalent Services directly.
6.4Vendors must not increase prices on EVRA solely to recover EVRA Commission.
6.5The comparison under clause 6.3 may take account of genuine differences including:
- service scope;
- dates or times;
- volumes;
- locations;
- staffing;
- bespoke requirements;
- contractual commitments; and
- legitimate promotional pricing.
6.6EVRA may request reasonable evidence where it believes the Best Price Commitment has been breached.
6.7This clause does not require a Vendor to match a price that is not genuinely comparable.
7. Enquiries, RFPs, quotes and offers
7.1Customers may submit enquiries or RFPs through EVRA.
7.2Vendors should respond within the response period displayed on the Platform. Unless otherwise stated, EVRA expects Vendors to respond within 24 hours.
7.3Quotes and offers must clearly identify:
- the Services;
- price;
- applicable VAT;
- quantities;
- additional fees;
- relevant conditions; and
- any material exclusions.
7.4Vendors are responsible for ensuring that quotes are accurate before submission.
7.5A quote does not constitute a confirmed Booking until the Booking is accepted or confirmed through EVRA in accordance with the Platform process.
7.6Vendors must honour confirmed prices except where the Customer subsequently requests a material change.
8. Bookings and contract formation
8.1A Booking becomes confirmed when the Platform records it as confirmed following the required Customer and Vendor acceptance and any applicable payment or credit approval.
8.2Once confirmed, the Vendor is obliged to provide the Services described in the Booking.
8.3The Vendor must review the Booking details promptly and notify EVRA immediately of any obvious error.
8.4The Vendor must not materially alter the Services, price, date or other agreed terms without Customer approval through EVRA.
8.5The Booking record maintained by EVRA will constitute evidence of the Booking details unless there is a manifest error.
9. Performance of Vendor Services
9.1Vendors must provide Services:
- professionally;
- safely;
- punctually;
- in accordance with the Booking;
- using appropriately qualified personnel; and
- in compliance with applicable law.
9.2Vendors must promptly notify the Customer and EVRA of circumstances that may materially affect delivery.
9.3Vendors are responsible for their own equipment, personnel, transport and operational requirements unless expressly agreed otherwise.
9.4Material substitutions require Customer approval.
10. EVRA commission and charges
10.1EVRA may charge the Vendor commission on Bookings generated through the Platform.
10.2The applicable commission rate will be the rate agreed between EVRA and the Vendor and displayed in the Vendor’s account or otherwise confirmed by EVRA.
10.3Unless expressly agreed otherwise, EVRA Commission is calculated on the Vendor’s service value excluding Vendor VAT.
10.4EVRA Commission is itself subject to VAT at the applicable rate. Where the current Irish standard rate applies, EVRA will charge 23% VAT on its Commission.
10.5EVRA may designate particular charges as non-commissionable, including certain travel, delivery or other separately agreed charges.
10.6Whether an additional service requested after the original Booking is commissionable will depend on the commercial arrangement applicable to that Booking.
10.7The Platform will record or otherwise communicate the applicable commission treatment.
10.8EVRA may separately charge Customers Platform Fees, Concierge Fees, payment processing charges or other Customer charges. Such Customer charges do not reduce the Vendor’s agreed price unless expressly stated.
11. Customer payments and Vendor payouts
11.1Payments may be collected by EVRA or its payment providers by card, invoice, credit facility or another approved payment method.
11.2Vendors must complete all payment-provider onboarding and verification requirements necessary to receive payouts.
11.3EVRA may deduct from amounts collected:
- EVRA Commission;
- VAT on EVRA Commission;
- agreed refunds;
- chargebacks;
- disputed amounts;
- amounts previously overpaid;
- sums the Vendor owes EVRA; and
- other deductions expressly permitted by these Terms.
11.4The resulting balance will be paid to the Vendor according to the applicable payout schedule.
11.5Where a Customer uses EVRA’s invoice or credit facility, payout may be conditional upon EVRA receiving cleared Customer funds unless EVRA expressly agrees otherwise.
11.6EVRA is not responsible for payment delays caused by incomplete Vendor verification, inaccurate bank information, payment-provider reviews, banking systems or circumstances beyond EVRA’s reasonable control.
11.7EVRA may temporarily withhold a disputed amount where reasonably necessary to investigate a Booking, refund, chargeback, fraud concern or suspected breach.
12. VAT, invoicing and self-billing
12.1Each Vendor is responsible for determining and applying the correct VAT treatment to its Services.
12.2Vendors must provide EVRA with accurate VAT registration details and notify EVRA promptly if their VAT status changes.
12.3Where the Vendor is VAT registered, it remains responsible for accounting to Revenue for VAT arising from its Services.
Self-billing agreement
12.4By accepting these Terms, where applicable, the Vendor agrees that EVRA may operate a self-billing arrangement in respect of Vendor Services booked through EVRA.
12.5Under that arrangement, EVRA may prepare and issue invoices on behalf of the Vendor in respect of Vendor Services supplied.
12.6The Vendor agrees:
- not to issue a duplicate VAT invoice for the same supply where EVRA has issued a valid self-billing invoice;
- to review self-billing documents made available by EVRA;
- to notify EVRA promptly of any error;
- to notify EVRA immediately if its VAT registration number or VAT status changes; and
- to account for VAT shown on valid self-billing invoices as required by law.
12.7EVRA will issue self-billing invoices containing the information required by applicable VAT law and identifying them as self-billing invoices.
12.8Unless the Vendor notifies EVRA of an error within 7 days of the invoice being made available, the Vendor will be treated, to the extent permitted by law, as having accepted the accuracy of that invoice.
12.9EVRA may separately issue the Vendor an invoice for EVRA Commission and applicable VAT.
12.10EVRA may also provide a settlement statement showing:
- gross Vendor Services;
- Vendor VAT;
- EVRA Commission;
- VAT on EVRA Commission;
- other authorised adjustments; and
- net Vendor payout.
12.11Vendors that are not VAT registered must not represent themselves as VAT registered or charge VAT.
13. Additional charges and changes to Bookings
13.1Any additional Services or charges requested after Booking confirmation should be documented through EVRA.
13.2Vendors must not charge Customers undisclosed additional amounts.
13.3Additional charges should identify the applicable VAT treatment.
13.4EVRA may facilitate Customer approval of additional Services through messaging, amended quotes or custom offers.
13.5Approved additional Services become part of the Booking.
14. Cancellations, refunds and rescheduling
14.1Vendors must comply with the cancellation policy applicable to the Booking and displayed through EVRA.
14.2Vendors must not cancel confirmed Bookings except where reasonably necessary.
14.3If a Vendor cannot fulfil a Booking, it must notify EVRA immediately.
14.4EVRA may assist the Customer in sourcing an alternative Vendor.
14.5Where a Vendor cancels or materially fails to provide the agreed Services, EVRA may issue an appropriate refund to the Customer and recover that amount from the Vendor where the Vendor has already received the relevant funds.
14.6Refunds may also be appropriate where:
- Services were materially not as described;
- material elements were not delivered;
- the Vendor materially breached these Terms; or
- another refund entitlement applies under the Booking terms.
14.7EVRA may consider reasonable evidence from both parties when determining how amounts held through EVRA should be administered.
14.8Repeated Vendor cancellations may affect ranking, visibility, account status or continued access to EVRA.
15. Chargebacks, disputes and payment recovery
15.1A Customer may dispute a payment through its bank or payment provider.
15.2Vendors must reasonably cooperate with EVRA in responding to chargebacks.
15.3EVRA may request evidence including messages, attendance records, photographs, signed documents or proof of performance.
15.4Where a chargeback relates to Vendor Services and is upheld due to Vendor non-performance, misrepresentation, fraud or breach, EVRA may recover the relevant amount and reasonable third-party chargeback costs from the Vendor.
15.5EVRA may offset sums properly due from future Vendor payouts.
16. Platform communications
16.1EVRA may provide messaging facilities between Customers and Vendors.
16.2Communications may be retained as part of the Booking record.
16.3Vendors must use messaging professionally and must not send unlawful, abusive, discriminatory, misleading or unsolicited content.
16.4EVRA may access communications where reasonably necessary for:
- customer support;
- Booking administration;
- dispute resolution;
- fraud prevention;
- safety;
- enforcing these Terms; or
- legal compliance.
16.5Vendors must not use messaging functionality to circumvent EVRA.
17. Non-circumvention and Customer relationships
17.1EVRA invests in acquiring Customers and introducing them to Vendors.
17.2A Vendor must not use EVRA to identify or communicate with a Customer and then deliberately move the relevant transaction outside EVRA for the purpose of avoiding EVRA Commission.
17.3Bookings, repeat Bookings and materially related Services arising from an introduction through EVRA must be processed through EVRA for 24 months from the Vendor’s initial introduction to that Customer, unless EVRA agrees otherwise in writing.
17.4This restriction does not apply where the Vendor can reasonably demonstrate that it had an established, active commercial relationship with that Customer before the EVRA introduction.
17.5Vendors may communicate directly with Customers following Booking confirmation where reasonably necessary to organise the event, but payment and material Booking amendments must continue through EVRA unless EVRA authorises otherwise.
17.6Where a Vendor deliberately circumvents EVRA, EVRA may seek payment of the Commission it would reasonably have earned from the relevant transaction, together with reasonable recovery costs, subject to applicable law.
18. Reviews and ratings
18.1Customers may be invited to review Vendors.
18.2Reviews may be displayed on Vendor listings.
18.3EVRA may moderate or remove reviews that it reasonably believes are fraudulent, unlawful, abusive, irrelevant or inconsistent with EVRA’s review standards.
18.4EVRA does not guarantee that every review will be positive.
18.5Vendors must not manipulate reviews, create false reviews, improperly incentivise reviews or retaliate against Customers for legitimate feedback.
18.6Vendors may contact EVRA where they believe a review breaches these Terms or applicable law.
19. Search, ranking and visibility
19.1EVRA may determine how Vendors and Services are displayed and ranked.
19.2Ranking and visibility may take account of factors including:
- relevance to the Customer’s search;
- location;
- availability;
- pricing;
- service category;
- profile completeness;
- responsiveness;
- Booking history;
- Customer ratings and reviews;
- cancellation history;
- reliability;
- corporate-event experience;
- EVRA verification or preferred status; and
- promotional or featured placement where clearly identified.
19.3EVRA may change ranking methodologies as the Platform develops.
19.4EVRA does not guarantee any Vendor a particular ranking, level of visibility or number of enquiries or Bookings.
20. Vendor conduct
Vendors must:
- behave professionally;
- treat Customers, attendees and EVRA personnel respectfully;
- comply with equality and anti-discrimination laws;
- avoid harassment or threatening conduct;
- provide safe and lawful Services;
- act honestly; and
- avoid conduct reasonably likely to materially damage Customers, EVRA or the integrity of the Platform.
21. Insurance, licences and regulatory compliance
21.1Vendors must maintain all licences, permits, registrations and insurance required for their Services.
21.2Appropriate insurance may include public liability, employer’s liability, professional indemnity, product liability or other relevant insurance depending on the Services.
21.3EVRA may establish minimum insurance requirements for particular categories.
21.4Vendors must provide evidence when reasonably requested.
21.5Verification by EVRA does not transfer responsibility for compliance from the Vendor to EVRA.
22. Health, safety, food and alcohol
22.1Vendors are responsible for health and safety obligations relating to their Services.
22.2Food Vendors must comply with applicable food safety, hygiene and allergen requirements.
22.3Vendors supplying or serving alcohol must hold and comply with all licences and legal requirements applicable to those activities.
22.4Vendors working with children or vulnerable persons must comply with applicable safeguarding and Garda vetting requirements.
22.5Vendors must notify Customers of material health, safety or operational requirements relevant to their Services.
23. Employees, contractors and subcontractors
23.1Vendors are responsible for all personnel they use to perform Services.
23.2Vendors must ensure those persons are appropriately qualified, trained, insured and legally entitled to perform their roles.
23.3The Vendor remains responsible for Services performed by subcontractors.
23.4Nothing creates an employment relationship between EVRA and Vendor personnel.
24. Data protection
24.1Each party must comply with applicable data protection law, including GDPR and the Data Protection Act 2018.
24.2Vendors may use Customer personal data obtained through EVRA only where necessary to:
- respond to an enquiry;
- manage a Booking;
- provide the Services;
- comply with law; or
- pursue another lawful purpose for which the Vendor has an appropriate legal basis.
24.3Vendors must not use EVRA Customer data for unsolicited marketing merely because they obtained that information through EVRA.
24.4Vendors must maintain appropriate security measures.
24.5Vendors must promptly notify EVRA of any actual or suspected personal-data breach affecting EVRA Customer data.
24.6Where required, EVRA and the Vendor will cooperate in responding to data-subject requests and regulatory enquiries.
24.7EVRA’s own processing of personal data is described in the EVRA Privacy Policy.
25. Vendor content and intellectual property
25.1Vendors retain ownership of intellectual property they upload to EVRA.
25.2Vendors grant EVRA a worldwide, non-exclusive, royalty-free licence for the duration of the relationship and a reasonable period thereafter to host, reproduce, format, adapt, display and distribute Vendor Content for:
- operating EVRA;
- marketing Vendor Services;
- EVRA marketing;
- search and discovery;
- social media;
- email marketing; and
- other distribution channels used to promote EVRA and its Vendors.
25.3Vendors warrant that they have the necessary rights to grant this licence.
25.4EVRA may remove content reasonably believed to infringe third-party rights.
26. EVRA intellectual property
26.1EVRA and its licensors own all rights in the Platform, software, branding, databases, designs and proprietary technology.
26.2Vendors receive a limited, revocable, non-transferable right to use the Platform for its intended business purpose.
26.3Vendors must not:
- reverse engineer the Platform;
- copy EVRA software;
- scrape or systematically extract Platform data;
- access the Platform using unauthorised automated systems;
- interfere with security; or
- use EVRA’s trademarks without permission.
27. Confidentiality
Each party must keep confidential non-public commercial, technical and financial information received from the other and use such information only for the purposes of the EVRA relationship, except where disclosure is required by law or to professional advisers under appropriate confidentiality obligations.
28. Fraud and misuse
EVRA may investigate suspected:
- fraudulent Bookings;
- false accounts;
- payment fraud;
- review manipulation;
- identity misrepresentation;
- commission avoidance;
- misuse of Customer data; or
- other unlawful or abusive activity.
Vendors must reasonably cooperate with such investigations.
29. Suspension and restriction
29.1EVRA may restrict a listing, withhold affected payouts, reduce visibility or suspend access where reasonably necessary because of:
- suspected fraud;
- safety concerns;
- expired insurance or licences;
- materially inaccurate listings;
- repeated cancellations;
- serious Customer complaints;
- payment disputes;
- circumvention;
- legal or regulatory requirements; or
- material breach of these Terms.
29.2Where appropriate and legally required, EVRA will provide the Vendor with reasons for the restriction or suspension and an opportunity to respond.
29.3EVRA may act immediately where necessary to protect Customers, the Platform, public safety or EVRA from fraud, illegality or material risk.
30. Termination
30.1A Vendor may stop offering new Services through EVRA and may request account closure, subject to completion of existing Bookings and outstanding obligations.
30.2EVRA may terminate the relationship where the Vendor materially or repeatedly breaches these Terms.
30.3EVRA may terminate immediately where reasonably justified by serious fraud, illegality, safety concerns, repeated breaches or circumstances making continuation of the relationship unreasonable.
30.4Where applicable law requires notice or a statement of reasons, EVRA will provide it.
31. Consequences of termination
Termination does not affect:
- confirmed Bookings unless cancelled;
- outstanding payment obligations;
- Commission already earned;
- refunds or chargebacks;
- accrued rights;
- confidentiality obligations;
- data retention required by law; or
- provisions intended to survive termination.
EVRA may retain Booking, financial, tax, fraud, dispute and compliance records in accordance with its legal obligations and Privacy Policy.
32. Complaints and disputes
32.1Vendors should raise complaints with EVRA through the contact details or support functionality provided on the Platform.
32.2EVRA will endeavour to investigate complaints fairly and within a reasonable period.
32.3Vendors must provide information reasonably requested to investigate a complaint.
32.4Nothing in this clause prevents either party from exercising its legal rights.
33. Platform availability and changes
33.1EVRA may modify, improve or discontinue Platform functionality.
33.2EVRA does not guarantee uninterrupted availability.
33.3Planned maintenance may temporarily affect access.
33.4EVRA may introduce new functionality, payment methods, services or commercial features.
34. Disclaimers
34.1EVRA does not guarantee:
- any minimum number of enquiries;
- any minimum Booking volume;
- Vendor revenue;
- Customer behaviour;
- uninterrupted Platform availability; or
- that every Customer will complete a Booking.
34.2To the extent permitted by law, the Platform is provided on an “as available” basis.
35. Liability
35.1Nothing in these Terms excludes liability that cannot lawfully be excluded.
35.2Subject to clause 35.1, EVRA will not be liable for indirect or consequential loss, loss of profits, loss of anticipated savings, loss of opportunity or reputational damage.
35.3EVRA is not responsible for losses arising directly from the Vendor’s provision or failure to provide Vendor Services.
35.4Subject to clause 35.1, EVRA’s aggregate liability to a Vendor arising out of or in connection with these Terms will not exceed the total EVRA Commission paid or payable by that Vendor during the six months immediately preceding the event giving rise to the claim.
36. Vendor indemnity
To the extent permitted by law, the Vendor will indemnify EVRA against third-party claims, losses, liabilities and reasonable costs arising from:
- the Vendor Services;
- death, personal injury or property damage caused by the Vendor’s negligence or wrongful act;
- the Vendor’s breach of law;
- intellectual-property infringement by Vendor Content;
- the Vendor’s breach of data-protection obligations;
- taxes for which the Vendor is responsible; or
- material breach of these Terms.
This indemnity does not apply to the extent a loss was caused by EVRA’s own negligence or unlawful conduct.
37. Force majeure
Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disasters, epidemic or pandemic events, war, civil disturbance, government action, industrial disputes, major infrastructure failure or similar events.
The affected party must take reasonable steps to minimise the impact.
Any Customer refund or rescheduling resulting from such circumstances will be handled in accordance with the applicable Booking and cancellation policies.
38. Changes to these Terms
38.1EVRA may amend these Terms from time to time.
38.2EVRA will provide Vendors with reasonable notice of material changes, including any minimum notice period required by applicable law.
38.3Changes will not ordinarily apply retrospectively to confirmed Bookings unless required by law or agreed by the parties.
38.4Continued use of EVRA after changes take effect constitutes acceptance of the revised Terms.
38.5If a Vendor does not accept a material change, it may cease using EVRA, subject to existing Bookings and obligations.
39. Assignment
The Vendor may not assign or transfer its rights or obligations under these Terms without EVRA’s written consent.
EVRA may assign these Terms as part of a restructuring, financing, merger, acquisition or transfer of its business, provided this does not materially reduce the Vendor’s rights.
40. General provisions
40.1These Terms, together with any policies expressly incorporated into them, constitute the agreement between EVRA and the Vendor concerning use of the Platform.
40.2If any provision is held invalid or unenforceable, the remaining provisions remain effective.
40.3A failure or delay in enforcing a right does not waive that right.
40.4Headings are for convenience only.
40.5References to “including” mean “including without limitation”.
40.6Electronic acceptance of these Terms has the same effect as written acceptance.
41. Governing law and jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the laws of Ireland.
The courts of Ireland will have exclusive jurisdiction in relation to disputes between EVRA and a Vendor, unless the parties agree to use mediation or another dispute-resolution procedure.
42. Contact details
Questions concerning these Terms should be sent to Security Bookers Limited trading as EVRA, 3/4 Pembroke Street, Dublin 2, Ireland.
Email: info@evra.ie · Website: www.evra.ie